Getting Started With Your
Domain E-mail
Depdending on which web hosting package you have chosen, you should have a specified number of mailbox(es) assigned
to you. Your mailbox id consists of characters and numbers combination (i.e. gdex01, gdex02...). Please note that these
ARE NOT your E-mail addresses. Mailbox ID are unique id that identifies your mailbox on our E-mail server (if
your mailbox id is abc01, sending an E-mail to abc01@yourdomain.com will not be successful). To start receiving E-mail at
your domain, you must first configure your mailbox to accept email by assigning an address (alias) to one of your assigned
mailbox. Then you need to configure your E-mail client to retrieve your incoming mail from our E-mail server.
E-mail Configuration Overview
- Have your mailbox id and password ready.
- Add alias to your mailbox (please refer to the section on add/remove e-mail alias for instructions).
- Configure your E-mail client to retrieve incoming mail. You may use any E-mail client you wish. GDEX recommends
Eudora Light from Qualcomm, or Outlook Express from Microsoft.
Example:
Your company, XYZ, Inc, has 5 employees, Linda, Mary, Harry, John, and Bob.
You have 5 mailboxes assigned to your account (xyz01, xyz02, xyz03, xyz04 and
xyz05). Your domain name is xyz.com. You assigned xyz01 to Linda, xyz02 to Mary,
xyz03 to Harry, xyz04 to John and xyz05 to Bob. Linda is the sales manager so
you assigned her the E-mail address sales@xyz.com by adding the alias sales@xyz.com
to xyz01. Linda also wants a personal E-mail address so you add alias linda@xyz.com
to xyz01. Mary is a customer service specialist so you assigned service@xyz.com
to xyz02 mailbox. You assigned support@xyz.com to Harry's mailbox (xyz03) and
so forth... You are now ready for receiving E-mail. If someone sends an email
to sales@xyz.com, it will arrive in Linda's mailbox (xyz01). Likewise, if someone
sends an E-mail to linda@xyz.com, it will also arrive in Linda's mailbox (xyz01).
When Linda checks her mail, she should receive 2 messages, one addressed to
sales@xyz.com and one addressed to linda@xyz.com.
Six months later Linda is no longer working for the company so Mary has to take
over her position until your company hires a new employee to replace Linda,
you need to redirect all incoming mail to sales@xyz.com to Mary's mailbox. To
do this, you need to delete the alias sales@xyz.com and then add sales@xyz.com
to Mary's mailbox (xyz02). Now if someone sends an email to sales@xyz.com, it
will arrive in Mary's mailbox. Since Linda is no longer with the company, you
may also delete the alias linda@xyz.com.
Sue is the new employee that was hired to replace Linda. You need to give her
a mailbox. Since Linda left the company, mailbox xyz01 is no longer in use.
You assigned this mailbox to Sue (don't forget to change the password so Linda
will not be able to read Sue's E-mail). You need to go through the process of
add/remove alias to assign an E-mail address to Sue.
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GDEX Trusted Net
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Call GDEX Trusted Net at 678-439-7011
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